Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website at intelliai.au, the public AIREP demo, and any account or paid service provided by Intelli AI (ABN 45 337 110 671), a sole-trader business based in North Ipswich, Queensland, Australia (“we”, “us”, “our”).

By accessing or using the Service you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” means that business.

1. The service

“Service” means the Intelli AI marketing site, the interactive AIREP demo, the AIREP platform (procurement, sales, inventory, manufacturing, accounting, CRM, shipping, workforce, AI assistant and related features), and any associated APIs, mobile interfaces or integrations we provide.

The Service is offered to Australian businesses. We may add, change, or remove features at any time. Material changes affecting paying customers will be communicated by email or through the platform.

2. Accounts & eligibility

• You must be at least 18 years old and capable of forming a binding contract.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• Notify us promptly at ktrace@intelliai.au if you suspect unauthorised access.
• We may suspend or terminate accounts that breach these Terms, are inactive for an extended period, or are used in a way that risks the security or stability of the Service.

3. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable Australian or foreign law;
• upload or transmit malware, attempt to gain unauthorised access, probe, scan or stress-test the Service, or interfere with other users;
• scrape, mass-export or reverse-engineer the Service except to the limited extent permitted by law;
• resell, sublicense, or provide the Service to third parties except as expressly agreed in writing;
• use the Service to send spam (as defined under the Spam Act 2003 (Cth)) or to process information in a way that breaches the Privacy Act;
• use the AI features to generate content that is unlawful, misleading, defamatory, or that infringes another person’s rights.

4. Your data

You retain ownership of all data, documents, customer records and other content you upload, enter into, or generate through the Service (“Customer Data”). You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Data to the extent necessary to provide the Service to you.

You are responsible for: (a) the accuracy and lawfulness of Customer Data; (b) having any consents or notices required to share Customer Data with us (including under the Privacy Act); and (c) maintaining your own backups of any data critical to your business.

Free data export, any format, forever. At any time during your subscription, and for seven (7) years after cancellation, you may request a full export of your Customer Data at no charge. We will deliver the export in any reasonable structured format you specify (including CSV, JSON, Excel, and a full PostgreSQL database dump) within five (5) business days of request. We will not charge a “data extraction”, “caretaker”, “archive access”, or equivalent fee under any circumstance. After the seven-year period we may delete Customer Data; we will email you at least thirty (30) days before any such deletion so you can request one final export.

5. AI-generated content

Parts of the Service use third-party large-language-model providers (currently OpenAI and Anthropic) to generate drafts, summaries, classifications and suggested actions. AI output may be incorrect, incomplete or biased. You are responsible for reviewing AI output before relying on it for any decision, sending it to a customer or supplier, or treating it as a record. We do not guarantee that AI output is fit for any particular purpose.

6. Fees & payment

The marketing site and public demo are free. Paid plans, where offered, are billed at the rates and in the currency disclosed to you at signup or in a separate written agreement. Unless stated otherwise, fees are exclusive of GST. Late payment may result in suspension of the Service.

Switching credit. New customers transferring from another business-management, accounting, ERP, CRM, or job-management system are eligible for a credit against the one-time onboarding fee equal to the total value of their most recent paid invoice from that prior provider, capped at the full value of the onboarding fee and with a minimum credit of AUD 0. To claim the credit, you must provide a copy of the original invoice from the prior provider, dated within the twelve (12) months immediately preceding your Intelli AI signup date, before onboarding work commences. The credit is applied once, against the onboarding fee only, and cannot be exchanged for cash, applied to other charges, or carried forward. We reserve the right to verify the invoice with the prior provider and to decline the credit in cases of suspected fraud.

7. Intellectual property

We and our licensors retain all rights, title and interest in the Service, including its software, design, branding, documentation and AI prompt configurations. Nothing in these Terms transfers ownership of the Service to you. You may use our trademarks only with our prior written consent.

8. Third-party services

The Service may integrate with third-party services you choose to connect (e.g. email providers, accounting software, payment processors). Your use of those services is governed by their own terms and we are not responsible for their availability or behaviour.

9. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Availability & support

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. We may schedule maintenance, deploy fixes, or take the Service offline for short periods. Support is provided by email at ktrace@intelliai.au; response times depend on your plan.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and that cannot lawfully be excluded. Where our liability for breach of a consumer guarantee can be limited, our liability is limited (at our option) to re-supplying the Service or paying the cost of having the Service re-supplied.

12. Disclaimer & limitation of liability

Subject to clause 11, the Service is provided “as is” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or exemplary damages, including loss of profits, revenue, goodwill, data or business opportunities, arising out of or in connection with your use of the Service. Our total aggregate liability to you for any claim arising under or in connection with these Terms is limited to the fees you paid to us for the Service in the 12 months immediately before the event giving rise to the claim, or AUD 100, whichever is greater.

13. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage, cost or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your Customer Data or your use of the Service; or (c) your violation of any law or third-party right.

14. Suspension & termination

Month-to-month, no exit fee. Paid plans are billed month-to-month. You may cancel at any time by giving notice in writing (email to ktrace@intelliai.au suffices). The calendar month in which you cancel is payable in full at the standard monthly rate; no further charges will be made. There is no minimum term, no exit fee, and no notice period beyond the current month.

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that is harmful to us or other users. On termination, your right to use the Service ceases immediately, but your right to request a free data export under clause 4 continues for seven (7) years. Clauses that by their nature should survive termination (including clauses 4, 7, 11, 12 and 13) will continue to apply.

15. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be notified to active customers by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

17. Contact us

Intelli AI (sole trader)
ABN 45 337 110 671
North Ipswich, QLD, Australia
Email: ktrace@intelliai.au